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Year : 2006  |  Volume : 60  |  Issue : 7  |  Page : 300-307

Working conditions and health among employees at information technology - enabled services: A review of current evidence

1 Epidemiology Section, Industrial Toxicology Research Centre (ITRC), Council of Scientific and Industrial Research (Govt. of India), Lucknow, India
2 Dept. of Biotechnology, National First Grade College, Bangalore University, Bangalore, India

Correspondence Address:
C Kesavachandran
Scientist, Epidemiology, Industrial Toxicology Research Centre, P. B. No. 80, Lucknow - 226001
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/0019-5359.26606

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Workers in information technology (IT) - enabled services like business process outsourcing and call centers working with visual display units are reported to have various health and psycho social disorders. Evidence from previously published studies in peer- reviewed journals and internet sources were examined to explore health disorders and psycho-social problems among personnel employed in IT-based services, for a systematic review on the topic. In addition, authors executed a questionnaire- based pilot study. The available literature and the pilot study, both suggest health disorders and psychosocial problems among workers of Business Process Outsourcing. The details are discussed in the review.


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